FAQs
SHIPPING
We ship all orders within 2 to 5 business days, except during sale periods or peak demand times, when delivery may take longer.
We ship worldwide.
Shipping to Spain: Free shipping for orders over €99, otherwise €5.
Shipping outside Spain:
- Orders over €199: Free shipping
- Orders under €199: European Union: €8 / Rest of Europe: €12
- Other countries outside Europe: $16
If your country is not listed when placing your order, please contact us here.
Free shipping is valid only if the final order total meets the minimum required amount. Otherwise, shipping costs will apply.
If you would like to obtain an invoice for your order, please write to us here and we will be happy to help.
We ship orders within 2-3 days, Monday to Friday, except during sale season when delivery times may be longer.
The courier will make two delivery attempts. If delivery is unsuccessful, the order may be returned to our warehouse, and TINY COTTONS may deduct the shipping and return costs. If the package cannot be delivered or is not returned to our facilities, a refund cannot be guaranteed.
Orders shipped outside the European Union may be subject to customs duties, taxes, and clearance fees upon arrival in the destination country.
These charges are not included in the prices shown on our website and are the customer's responsibility.
If a shipment is refused due to these charges, Tinycottons reserves the right to deduct any shipping, return, and customs costs incurred from the refund.
Yes, once your order has been shipped, you will receive a shipping confirmation email with all the information needed to track your delivery. You can also check the status and tracking of your shipment by logging into your account.
RETURNS
- Click here
- Access the returns portal and enter your Order Number and Email address (it must be the same one you used to place the order)
- Click Continue
- Select the item you wish to return.
- Choose your preferred collection method: drop-off point or home pick-up. You will later receive emails with instructions and labels to send the return.
- In the next step, review the different return shipping rates. Finally, place the packing list inside your return package.
Yes.
- Mainland Spain: €7.95
- Canary Islands: €10.95
- Europe: €14.95
- UK: €29.95
- Other countries outside the EU: €43.95
The return cost includes shipping and customs handling if you are sending from outside the European Union. The return cost will be deducted from your refund.
You have 14 days to return any product you have purchased, starting from the date you received the package.
Items must be returned unused, unwashed, undamaged, and with their original tags attached. Returns that do not meet these conditions will not be accepted.
Shipping and return costs are non-refundable. The customer is responsible for shipping costs.
If we make an error with your order, we will cover the shipping costs. In that case, please contact us as soon as possible here.
At the moment we do not accept any exchanges. You will need to return the item you do not want and place a new order.
For hygiene and safety reasons, swimwear, home sprays, and Body Care products cannot be returned.
The refund will be issued via the same payment method you used when placing the order, within a maximum of 30 days.
Yes. You can return items from different orders in the same package, provided you include the packing list for each order.
PAYMENT METHODS
We accept Apple Pay, Visa, Mastercard, American Express, PayPal, Klarna and many more.
Our payment gateway's security system guarantees confidentiality and authenticity, and prevents any third party from accessing your information.
Prices are displayed in your selected currency, based on your preferences or location.
As an online business, our prices may change based on trends, stock and customer demand. In this case, no refund can be issued.
If your card is authorised, payment will be processed immediately and you will receive an email confirming that your order has been placed successfully. If your card is not authorised, the payment will not go through.
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No, only one discount code can be applied per order.
If you are shopping from outside the European Union, the prices shown on the website will not include taxes. Please note that the corresponding taxes will be applied as duties once the order reaches your country. In addition to taxes, your order may also be subject to customs fees.











